Modernizing Case-Management
SERS, PA
Project Consultant
PA -Retirement System (SERS) relied on a slow, manual death tracking process that failed to curb costly mistakes. A pivotal audit exposed $5 million in pension overpayments to deceased retirees over three years, prompting urgent action. Leadership sought an automated, modern solution to halt financial losses, enhance efficiency, and comply with strict state and federal rules. After evaluating options, SERS selected Teknotch for our commitment to a comprehensive, tailored transformation—beyond a mere technical fix.
Challenge: Managing death records for over 250,000 retirees with a manual system was very challenging for Pennsylvania SERS, as weeks-long delays in death notifications triggered millions in pension overpayments, manual database cross-checks overwhelmed staff, and the lack of real-time verification opened the door to fraud—all while inefficiencies inflated costs and strained resources. With daily pension operations at stake, SERS urgently required a solution that delivered speed, accuracy, and compliance without disruption.
Solution:
Results:
Cloud-first ETL pipeline
BCBS- HCSC
Implementation Partner
BCBS-HCSC’s data team had long struggled with a sluggish, aging ETL system, but the real wake-up call came when a critical job stalled claims processing for 12 hours—disrupting providers and raising compliance red flags. Frustrated, leadership turned to Teknotch, drawn by our promise of a low-risk, high-impact transformation, not just another migration. They needed a modern pipeline that could effortlessly handle surging claim volumes, catch errors in real-time, meet HIPAA standards without breaking a sweat, and slash costs and IT burdens. We delivered exactly that.
Challenge: The old on-premise ETL system couldn’t keep pace with rising demands for claims, eligibility checks, and reporting.
Why Teknotch?
Solution: Teknotch seamlessly migrated their processes to a serverless Azure environment with zero downtime, turbocharged performance by enabling parallel processing to cut runtimes from over 6 hours to under 2, and introduced AI-driven monitoring that slashed manual interventions by 80%. With HIPAA-compliant encryption and automated audit logs baked in, the new pipeline didn’t just meet compliance—it exceeded it, all while ensuring claims processing never skipped a beat during the transition
Results:
Modernizing Case-Management
MDTHINK
Technical Project Consultant
The Maryland Technology, Human Services Integrated Network (MD THINK) aimed to unify eligibility and enrollment (E&E) services across health and human services, but its legacy system couldn’t keep up. The Maryland Department of Human Services (DHS) enlisted Mindboard / Teknotch to modernize this critical platform, ensuring a scalable, user-friendly solution that integrated state-wide operations without disruption.
Challenge: The aging E&E system struggled with sluggish performance, error-prone manual processes, and an inability to scale with rising demand. As Maryland expanded social services under MD THINK, the system’s limitations threatened timely enrollment and compliance with federal mandates. DHS needed a modern, integrated replacement—delivered on time, within budget, and without interrupting statewide operations.
The Solution: A Holistic Transformation
Results:
Integrating Intelligent Decision
Ellicot City, Maryland. 21042
Scottsdale, Arizona. 85253
London, England. SW18 4DA
Doha, Zone 15. Qatar
partners@teknotch.com
